Skip to main content
Established 2016

Passionate about contributing to the health and wellbeing of communities by providing the tools and strategies to foster resilience.

Meet the team

New Start’s team of expert counsellors are highly skilled practitioners who support children, young people and adults through the many issues and concerns that arise throughout life.

New Start supports clients with a genuinely caring and personalised approach. We provide a confidential service. 

Vision

New Start was created through my determination to ensure children, young people and adults receive the support they truly need and deserve.

My vision always will be to provide the service that I would want for myself and my own children, should we need it.

New Start provides a bespoke service to fit around each individual, family and school. We actively listen to the children, young people and adults who are referred to New Start and understand their needs and their genuine concerns.

Understanding

No waiting

We make sure that we do not have a waiting list, we understand that when you ask for help, you cannot wait. It is my personal commitment that New Start will provide a service that goes above and beyond for everyone we support. New Start sees the world through the eyes of the child, young person and adult and cares deeply about the quality of the service we offer and ensure that this is exceptional.

Compassionate Support

Working With Adults and Children

We provide tailored one-to-one support, ensuring timely, compassionate care for children, young people, and adults. Whether you're facing stress, trauma, bereavement, separation, or other life challenges, our experienced counsellors offer a safe, supportive space to help you build resilience and healthy coping strategies. Sessions can take place at home, in schools, the community, or at our St Anne’s office.

Our work

Working with schools

We work closely with schools and empathise with the incredibly difficult task of managing education, behaviour and wellbeing, whilst constantly meeting targets. We care passionately about the young people we support and the amazing schools we are proud to work alongside.

Find out more
Inner strength

The little girl who embodies our brand represents the inner strength, bravery, courage, daring and lion-heartedness that lives within everyone. New Start exists to help every child, young person and adult realise their superpower

Refer someone to our services

Pupil referralAdult referral

What people say about us

Carlton GreenDeputy Head Teacher

Please don't change anything. New Start are fantastic from the initial enquiry to completion of counselling. Emails, phone calls etc are answered in a timely manner, staff are friendly, polite and professional and the service provided is amazing. I just want to say a huge thank you for everything you do for us here at Carleton Green. Everyone from your team, who we come in to contact with are amazing and you have been a great support this year. The children love {the New Start counsellor} and she has supported me by simply checking in with me each week.

Charles Saer Community Primary SchoolMember of Staff

New Start are brilliant, our children look forward to their session with they counsellor, they are made to feel at ease and can openly talk about their worries. Thank you New Start, you are great!

Chaucer Community Primary SchoolSpecial Needs Co-Ordinator

{The New Start Counsellor} is an excellent practitioner. She is well organised, polite and punctual. If there are any changes to her availability, she will always let us know and ensures she is with us for the {contracted} time. Without fail she develops excellent relationships with our young people, no matter their age or situation. She also goes out of her way to look at the whole picture, provide feedback and raise safeguarding concerns. She also makes time for parents too. We appreciate all that she does.

Devonshire Primary AcademyMember of Staff

Very happy with the service. Flexible, responsive and reliable.

Armfield AcademyLead Pastoral Manager

As a school we have been so incredibly grateful for the support of New Start over the years. You sprung into action and supported our staff and pupils in a heart beat and we are incredibly grateful for you all. The team work together to make things that bit easier for us. Thank you.

Private ClientParent of Young Person

We have been very happy with the service. You have been extremely flexible in accommodating us and listening and adjusting the service when it wasn’t working quite as well at one point.

Private ClientParent of Young Person

The service you have set up is such a lifeline. Too often, accessing support is such a paperwork drowning and waiting list nightmare but you are fabulous!

Scorton PrimaryHeadteacher

The positive difference that {the New Start counsellor} has made to our school is immeasurable. She has supported our children and staff through family break ups, self doubt, bereavement, anxiety and friendship difficulties. I would recommend New Start without reservation.

Boundary Primary SchoolMember of Staff

{The New Start counsellor} has become a valued member of the team. {The New Start counsellor} is excellent at communicating with us and shares safegaurding issues quickly and efficiently.

St Cecilia's RC High SchoolMember of Staff

Pupils report that the sessions are supportive and helpful. Staff have found the service to be professional, reliable and excellent at communication.

Saint Bede’s Catholic High SchoolMember of Staff

{New Start counsellor} is reliable and has formed great relationships with a variety of pupils in our school. Those who have received support from her have nothing but positive things to say about how she has helped them.

Private Client

All of the staff at New Start are warm and welcoming which made the process much easier. {The New Start counsellor} was very organised and always greeted me with a lovely smile and a hot drink. {The New Start counsellor} was so kind and understanding- she really took the time to get to know me and what support I needed. Thank you 😊

Still have questions?

Talk to us today to discuss how we can help.

Contact us